Empathic Counselling Payment and Cancellation Policy:
Please note that pre-payment is required for all appointments. For more information about this, please refer to the FAQ page. If you need to reschedule your appointment and give at least 24 hours notice via email, your payment will be carried over to your rescheduled appointment time. If you give less than 24 hours notice, your payment will not be carried over and you will forfeit the fee. All appointments are non-refundable. If you do not pre-pay for your appointment by the due date, your appointment will be cancelled. Any exceptions to this policy will be at the discretion of Empathic Counselling.
Please note that all appointment times are in Australian Eastern Standard Time (AEST).