Frequently Asked Questions
What services does Empathic Counselling provide?
Empathic Counselling provides integrative online trauma counselling for adults. Appointments can be booked through the booking page. To learn more about the therapeutic approaches used by Empathic Counselling, please see the Therapeutic Approaches page.
What services does Empathic Counselling not provide?
Empathic Counselling does not diagnose or formally assess clients. At Empathic Counselling the focus is on treatment rather than diagnosis, so clients can access support with or without a diagnosis. In addition, Empathic Counselling does not work with clients that are currently experiencing severe mental illness, addiction or suicidal ideation. Please see your GP for a referral to a psychiatrist or specialist service, or call 000 in an emergency.
How does Online Therapy Work?
Online therapy takes place via a secure video platform. There is no need to download anything, just simply click on the link provided at your appointment time. To participate, you need a quiet space, a stable internet connection, and a device with a camera and microphone. So find a quiet place, make a cuppa, get comfy and let’s chat!
How effective is Online Therapy?
Studies have shown that online therapy can be just as effective as in-person therapy. The effectiveness of all therapy depends more on the therapeutic relationship and client engagement, rather than the mode of delivery of counselling services. Furthermore, online therapy removes geographical and mobility barriers, making it easier for clients in rural areas, those with chronic illness or mobility issues, and parents with babies/children. Online therapy also allows for more convenience and flexibility, avoiding the need to travel to and from the office. In addition, Empathic Counselling offers evening and Saturday appointments, providing more options for clients to seek support.
How much does it cost?
Please see the fees page for details.
How do I pre-pay for my appointment?
Pre-payment is required when booking your appointment through the bookings page. Payment is via PayPal or credit card (processed by PayPal). Please note that appointments are non-refundable. If you need to reschedule your appointment and give at least 24 hours notice via email, your payment will be carried over to your rescheduled appointment time. If you give less than 24 hours notice, your payment will not be carried over and you will forfeit the fee. Any exceptions to this policy will be at the discretion of Empathic Counselling.
Is what I say during my counselling appointment confidential?
All personal information gathered during counselling appointments will remain private, confidential and secure apart from the following exceptions:
- if it is subpoenaed by a court;
- a child is at risk of harm; or
- you present a risk to yourself or someone else.
What qualifications do counsellors have?
Unfortunately counselling is not fully regulated in Australia as yet. Therefore, some people without the appropriate qualifications can call themselves a counsellor. It is important that when you engage the services of a counsellor that you check that they have the appropriate qualifications. Sasha Brittain has a Master’s degree in counselling, which means that she has been trained in empirically supported interventions and has undertaken specialised counselling training and student placement. Sasha is currently registered with the Australian Counselling Association (ACA), which is the largest peak body for counselling in Australia. This means that she follows the ACA Code of Ethics and Practice which requires regular professional supervision and continuing professional development. In addition, Sasha has completed further training in the areas of trauma, attachment and relationships. For a full list of Sasha’s qualifications and training, please see the Meet the Counsellor page.
Do I need a mental health care plan from my doctor?
Unfortunately there is currently no Medicare rebate available for counselling and psychotherapy services in Australia. Therefore, a mental health care plan from your doctor is not required, as it is not possible to receive a rebate. However, in terms of affordability, Empathic Counselling’s fee is often less than the gap amount payable to see a psychologist even with a care plan. In addition, there are no limits on how many appointments you can access, and no diagnosis is required to access support.
How often should I attend therapy?
It is recommended that you schedule appointments weekly or fortnightly to begin with. This allows clients to build rapport with the counsellor, and gain momentum with addressing their goals for therapy. When the client feels ready, appointments can be scheduled every three weeks, or monthly. This will be discussed with Sasha throughout the therapeutic process, to ensure the best outcomes for the client.
How many appointments will I need?
The amount of therapy appointments you choose to attend varies depending on your specific circumstances, such as the duration and severity of issues that you have been experiencing, your specific counselling goals and of course, your finances! In addition, each person goes at their own pace, and the amount of time it takes to feel better and make positive changes is different for everyone. Making changes takes time, commitment and perseverance. It is similar to when making changes to improve physical fitness: we can’t go to the gym once or twice and expect to increase our fitness levels dramatically. It is important to have realistic expectations when it comes to therapy. It is not a quick fix!
One thing to also keep in mind is that one of the greatest predictors of positive therapeutic outcomes, is the quality of the relationship and rapport you develop with your counsellor. Building trust and developing that relationship can take time. Ultimately though, it is important to remember that it is completely your decision as to when you stop therapy. Remember to discuss your goals and progress regularly and voice any concerns you may have. After all, as a client, you are the most important part of the therapy process!
If you have any further questions, please email Sasha or use the Contact form.